- Textplor
- Voice Xplor
- Invix
Product Detail
As part of open data policy, companies are bound to disclose their business information (Quarterly Financials, Annual Reports, Corporate Announcements, Call Transcripts). Data is available publicly, free of cost, but not in an easily consumable format. Textplor extracts accurate data (of your competitors) and generate actionable insights within 24 hours of publishing data. At present, it is being used by top General Insurers of India.
Typical business queries which Textplor can answer:
- How the industry is growing and where am I?
- I want to compare my product portfolio across years and compare with my peers?
- I want to visualize my business across states and compare with my peers?
- Where do my peers spend more?
- How much commission are they offering to agents and intermediators?
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Product Detail
Our GenAI voice analytics software (Voice Xplor) is designed to help you unlock invaluable insights from customer call, transforming each interaction into actionable data. Voice Xplor can identify unhappy customers of yours who might escalate in social media, it helps you to understand your customers' true sentiments. It can also be used to track your business objectives (if product features were explained, if customer queries were answered, if negotiation was done properly)
Unveiling Customer Sentiment, our AI-powered engine goes beyond mere transcription, analyzing tone, emotion, and even pauses in conversations. By understanding the sentiment behind every interaction, you can gain a clearer picture of your customers' true feelings. This enables you to respond more effectively and tailor your services to better meet their needs.
Pinpointing Areas for Improvement, Voice Xplor helps you identify common pain points, agent performance gaps, and recurring issues with ease. Our software highlights areas where improvements can be made, enabling you to streamline your call center operations and enhance the overall customer experience. This proactive approach ensures that issues are addressed before they escalate, improving customer satisfaction and loyalty.
Data-Backed Insights, leverage comprehensive data to improve marketing campaigns, product offerings, and customer retention strategies. Our software provides you with the information needed to make informed decisions and drive business growth. By understanding customer needs and preferences, you can tailor your strategies to better meet market demands and stay ahead of the competition.
Features:
- Voice Xplor integrates smoothly with your existing call center infrastructure, requiring no complex setup or disruptions. Our solution is designed to work seamlessly with your current systems, allowing you to start benefiting from our advanced analytics immediately.
- Our cutting-edge technology offers sentiment analysis, keyword identification, and speaker diarization. This means that you get more than just a transcript of your calls; you gain deep insights into the content and context of conversations, helping you understand what matters most to your customers.
- Visualize your call center performance with dashboards customized to your specific needs. Our user-friendly interface allows you to create reports and visualizations that highlight the metrics that matter most to your business. Get clear, actionable insights at a glance, tailored to your business requirements.
- Generate detailed reports that empower you to make informed decisions. Our reporting tools provide comprehensive insights into call center performance, customer sentiment, and agent efficiency, allowing you to track your progress over time and continuously improve your operations.
- Download reports as pdf or excel, send as Email attachment
- Enhance Productivity (30% Increase) : Boost sales team productivity and focus on strategic activities by automating repetitive tasks. Vixplor streamlines your workflow, allowing your team to concentrate on high-value activities that drive business growth.
- Reduce Review Time (70% Reduction) : Minimize the time and cost associated with manual reviews through our automated solutions. Our AI-driven analytics quickly process large volumes of calls, providing you with accurate insights in a fraction of the time it would take to review manually.
- Improve Customer Satisfaction (20% Improvement) : Elevate your customer service quality and satisfaction levels with insightful feedback and efficient resolutions. By understanding and addressing customer concerns promptly, you can build stronger relationships and enhance loyalty.
- Increase Conversion Rates (10% Increase) : Drive higher conversion rates by understanding and addressing customer needs more effectively. Our detailed insights help you tailor your approach to meet customer expectations, increasing the likelihood of successful outcomes.
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Product Detail
INVIX is an automated invoice reader which can process various receipts (submitted by employees) and invoices (sent by vendors). Manually managing high volume of invoices can be tedious and error-prone. Our solution, INVIX, automates this process, ensuring high accuracy in data extraction from both digital and handwritten invoices. It seamlessly integrates with your ERP system, allowing for quick and efficient processing of expenses.
Automatic Data Extraction, INVIX leverages advanced AI to extract crucial data from your invoices with unmatched precision. From invoice numbers and dates to purchase order details and GST information, our solution ensures 100% accuracy for digital invoices and over 80% for handwritten ones. This high level of accuracy means you can trust INVIX to handle your data correctly, eliminating the time-consuming task of manual data entry and significantly reducing the potential for errors.
Effortless Data Integration, integrating data has never been easier. INVIX allows you to download all extracted information in an easily accessible Excel format or directly push it to your existing ERP systems. This seamless integration means that your workflow remains uninterrupted, and your financial data is always up-to-date and readily available for analysis and reporting.
Flexible Deployment Options, we understand that every business has unique needs. That's why INVIX is available as a cloud-based subscription or can be installed in-house. Choose the deployment method that suits your organization best and enjoy unparalleled flexibility. Whether you prefer the scalability and convenience of the cloud or the control and security of an on-premises solution, INVIX can be adapted to fit your specific requirements.
Features:
- Employees can submit their expense claims with a simple scan of their invoices. INVIX captures all the details, ensuring accuracy and compliance. This intuitive process not only saves time but also ensures that all necessary information is captured accurately, making the submission of expense claims quick and hassle-free.
- Managers can easily review and approve expense claims, ensuring adherence to company policies. Streamline your approval process and maintain control over expenditures. With INVIX, managers can quickly identify and address any discrepancies or policy violations, ensuring that all claims are processed smoothly and in a timely manner.
- Admins can configure roles, set policies, and access detailed reports on expense management. Gain insights into your spending and make informed decisions. This level of control and visibility allows for better financial oversight and more strategic decision-making, ensuring that your organization's expenses are managed effectively and efficiently.
